Terms and Conditions | Impeccable Mission Crew

Terms of Service & Cancellation Policy

Your cleaning mission is officially confirmed once your booking is reviewed and accepted by Impeccable Mission Crew (IMC).
A non-refundable down payment (typically 20%) is required to secure your booking. This amount will be deducted from your final invoice after the mission is completed.
By booking, you authorize IMC to securely store your credit card on file and automatically charge the remaining balance immediately upon completion of service.
Payment options include Zelle, Venmo, or card payment via secure link.
Down payments are non-transferable between clients.

If you inform us at least 24 hours before your scheduled mission, your down payment will carry over to the new date.
If notice is given within 24 hours of your appointment, the down payment will be forfeited as a cancellation fee.
No additional “rebooking” or “reschedule” fee applies.
If our Crew is unable to access your property within 15 minutes of arrival (lockouts, wrong address, or no response), the appointment will be considered a No-Show, and the down payment will be forfeited.

Please ensure access to water, electricity, and all areas scheduled for cleaning.
Secure pets, fragile items, and valuables prior to arrival.
IMC reserves the right to refuse or discontinue service if conditions are unsafe, unsanitary, or if any Crew member feels threatened, harassed, or disrespected.
The Crew may decline to clean hazardous areas (e.g., mold, bodily fluids, pest infestations).

Each mission follows the Impeccable Index checklist for your selected service type (Maintain, Detail, Turnover, or Refresh).
Add-ons or special requests must be confirmed before service for accurate quoting.
The Crew does not move heavy furniture, clean exterior windows, or access high or unsafe areas.
IMC reserves the right to substitute Crew members as needed to fulfill your mission.

Before the Crew departs, the client (or representative) will conduct a walkthrough to verify satisfaction.
Once the walkthrough is completed and signed off, the mission is considered approved and finalized, and no 24-hour re-touch window applies.
If the client declines or is unavailable for the walkthrough, the standard 24-hour re-touch window remains in effect.
Re-touches, when applicable, are limited to the originally scheduled cleaning scope.

IMC is insured and will handle any verified damage with professionalism and care.
Any claim of damage must be reported within 24 hours of service completion (or at the walkthrough).
IMC’s liability is limited to the reasonable cost of repair or replacement, not exceeding the total service amount.
IMC is not liable for:
Pre-existing damage, wear, or deterioration.
Items not disclosed as delicate or high-value.
Faulty fixtures, unsecured furniture, or client-supplied products.

The safety, dignity, and well-being of our Crew are non-negotiable. IMC maintains a zero-tolerance policy for harassment, aggression, or unsafe conditions.
IMC may immediately terminate service under such circumstances, and payment for time spent will still apply.

IMC may take before-and-after photos for quality assurance and documentation.
No identifying details or personal items will be shown.
Photos will only be used for marketing with the client’s explicit written consent.

Client information is confidential and used only for scheduling, billing, and service communication.
Clients agree not to directly hire or solicit IMC Crew members for private work for 12 months following their last service.
Breach of this clause results in a $500 recruitment fee payable to IMC.

Payment is automatically charged to the card on file upon completion.
If a payment fails, the client will be notified immediately; balances unpaid after 48 hours may incur a $25 late fee and may be referred to collections after 14 days.

IMC is not responsible for delays or cancellations caused by events beyond our control (natural disasters, illness, power outages, or emergencies).

By booking a service, you acknowledge that you have read and agree to Impeccable Mission Crew’s Terms of Service and Cancellation Policy.